NOOR SCHOPMAN

NOOR SCHOPMAN

NOOR SCHOPMAN

The perfect omnichannel world; easier said than done. In this customers’ age we strive for the perfect omni-channel world, where we seamlessly connect all channels and where customers have brand experiences that are relevant, always. In this presentation many how to’s and learnings from the global Phonak case are shared. How to focus on customer needs? How to build up customer profiles? And how powerful email can be to help you start. | Oxyma

The perfect omnichannel world; easier said than done.

In this customers’ age we strive for the perfect omni-channel world, where we seamlessly connect all channels and where customers have brand experiences that are relevant, always. In this presentation many how to’s and learnings from the global Phonak case are shared. How to focus on customer needs? How to build up customer profiles? And how powerful email can be to help you start.